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Frequently Asked Questions:
We've compiled a list of commonly asked questions about PatternsOnline.com.   We've grouped them into categories listed below.  Click any category to view those questions, click any question to see the answer!


The Most Common
PCStitch gives me an error when I try to open a PVF file.  Why?
All I see on the screen is a picture.  Where is the pattern grid and symbols?
I am new to computers, and I just don't understand how this thing works.
My email address has changed.  What should I do?
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I don't want to use my Credti Card (or I don't have one).  May I mail you a check?
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Questions about downloading patterns.
I get a screen full of junk when I try to download my pattern.
I can not find my pattern after I download it.
When I click the download button, all I get is a screen full of funny characters.
When I open a pattern I get an error saying "License Information Unavaliable".   What do I do?


Questions regarding Print & Ship or Supplies…
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Questions about Purchasing from PatternsOnline.
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Can I share patterns I buy with my friends?


Software Questions
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